All the orders are processed according to order confirmation we get from customers, and we are trying our best to satisfy all customers. Make order with unisurprise.com you agreed to our Terms and Conditions.
All returned items must be in brand-new condition, unused and with the original tags and packaging. Requests to return items due to quality issues, damage during shipping from use must be accompanied by photos or other evidence that clearly shows the problem with the item received.
Replacements and refunds are not available with no quality issues.
Quality issues are eligible for a full refund within 3 days of receiving your order.
- Orders canceled within 12 hours of payment confirmation* will be eligible for a full refund.
- Orders cancelled more than 12 hours but within 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price (if the item has not been shipped).
- Orders cancelled more than 72 hours after payment confirmation (and before the item has been shipped) will be eligible for a refund of the shipping costs.
- Once your order has been shipped, it can no longer be cancelled.
*When you receive an email from unisurprise.com, your payment has been confirmed.